Zebra OneCare™ Maintenance Plans
Our Zebra OneCare Support and Service goes above and beyond the manufacturer's warranty to cover it all, including normal wear and tear and accidental damage.
Technology is Complex. Maintenance Doesn't Have to Be.
You depend on your devices and software applications to run your business. When they're down, so are your workflows. You don't have time for unexpected surprises that halt your operations. You need a plan to protect against failures and prevent frustrations. Keep it simple and certain with Zebra OneCare maintenance plans.
Trusted Service and Ongoing Support from the Source
Accidents happen, especially in tough business environments. Don't let that halt your operations. Stay a step ahead of the unexpected with troubleshooting and support from the team that knows your devices best and stands behind their technology 100%. Maximize your coverage and get certified repairs with authorized parts, along with security patches and firmware and software updates.
Hassle-Free Repairs and Support Your Way
Get the support you need, when and how you need it. Take advantage of self-service diagnostic tools or submit requests quickly and easily online. Tap into Zebra's digital support community for common questions or give us a call to connect with a live agent. Trust Zebra to focus on your business-critical devices, so you can focus on your operational outcomes.
Peace-of-Mind Plans that Flex to Fit Your Business
Choose the plan that's right for your business goals and budget. Far from one-size-fits all, Zebra OneCare plans offer everything from Essential coverage to elevated Select support, and even Specialized plans for targeted protection. Pick your plan based on your device type or portfolio, contract length, coverage level and repair turnaround time. It's pain free with our simple subscription model.
Zebra OneCare™ Essential
Core Assurance
Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™.
Complete Assurance
Fully comprehensive, includes accidental damage, functional failure and normal wear and tear, print head replacement, plus replacement device if beyond economical repair.
3-Day Repairs
Three-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.
8x5 Tech Support
Priority access to live-agent telephone technical support during normal business hours (8x5) no matter where customers are located.
OS and LifeGuard for Android Security Updates
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners)
Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.